Contractor Terms of Service

Version 1.0, August 2026. IMPORTANT: this document is pending review by an attorney. It applies as written unless and until it is replaced by a reviewed version.

These terms are the agreement between your company and Kroywen Phoenix LLC, the operator of this website, when you sign up to receive homeowner service requests ("leads"). Signing up means you accept them.

What this service is

This website is a referral and advertising service. We collect service requests from homeowners and offer them to registered service companies. We are not a contractor, we do not perform, supervise, schedule, quote, or guarantee any work, and we are not a party to any agreement between you and a homeowner.

You are our client, not our worker

Your company is a customer of this service. Nothing in these terms or in the way the service works makes you or your staff an employee, agent, joint venturer, partner, or 1099 independent contractor of Kroywen Phoenix LLC. You do not work for us. We do not direct or control your work in any way. You are solely responsible for your own business, staff, taxes, tools, and workmanship.

What a lead is - and is not

A lead is a homeowner's request for service that we pass to you, with the contact details the homeowner gave us. A lead is an opportunity, not a sale. We do not guarantee that any lead answers the phone, books a job, or is worth any particular amount, and we do not guarantee any volume of leads in any period.

Claiming leads

Leads are offered to several companies at once and the first to claim gets the contact details, exclusively. The offer shows the area (ZIP code or cross streets) and the problem before you claim. Check the area first - claiming a lead outside your service area is your decision and is still billable.

Pricing and payment

Your prices are the ones shown in your account (per claimed lead, monthly, or a combination, as agreed). A claimed lead is billable the moment you claim it. Charges go to the payment method on file with our payment processor, Stripe.

If a payment fails, new lead offers to your company stop immediately and you receive a daily reminder until the payment method is fixed. The moment it clears, offers resume automatically. Amounts already owed remain due.

Bad-lead credits

Remedies are account credits only - never cash refunds. A credit is given only in two cases: the contact information revealed after claiming was actually unusable (for example a disconnected number), or the request came from outside Arizona. There is no credit for "outside my service area" - the area is shown before you claim. Flag a bad lead within 7 days of claiming it. The operator decides each request and that decision is final.

Licensing and insurance

You must hold and keep an active Arizona ROC license appropriate for the work you accept, and carry the insurance your work requires. You gave us your license number(s) at signup; we may check them against the Arizona Registrar of Contractors at any time and may pause or remove an account whose license is not active. You are solely responsible for permits and code compliance.

Notifications and text messages

Lead alerts and account notices go to the destinations in your account. Text alerts are sent only if you checked the separate text-message box, which is never a condition of signup. Message frequency varies with lead volume; message and data rates may apply; reply STOP to any message to stop texts, HELP for help. We never sell or share your mobile number. You can change destinations any time in your account.

Treating homeowners well

Every lead tells you how the homeowner agreed to be contacted: "Texting: OK", "Calls and email only", or "Email only". You must follow that mark exactly. Never send a text message to a homeowner marked "Calls and email only" or "Email only", and never call a homeowner marked "Email only". The homeowner's texting consent covers messages about their request only, and only while that request is open; it is not permission to add them to any list. Texting or calling a homeowner against their mark is a breach of these terms and is grounds for immediate pause or removal.

The homeowners who use this site are the reason it exists. Contact claimed leads promptly and professionally. Repeatedly ignoring offered leads, or conduct that harms homeowners or the site's reputation, can lead to automatic pause or removal. Use a homeowner's information only to provide the requested service - never resell it, share it, or add it to marketing lists.

Responsibility and indemnity

You are solely responsible for the work you perform and everything arising from it. You agree to indemnify and hold harmless Kroywen Phoenix LLC from claims, damages, and costs arising from your work, your conduct, your licensing status, or your breach of these terms.

To the maximum extent the law allows, our total liability to you for anything related to this service is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits or indirect damages.

Ending the relationship

You can cancel any time from your account page - lead offers stop immediately and nothing new is billed after that moment. We can pause or end your account at any time, including for non-payment, licensing problems, or conduct issues. Amounts owed at the time of ending remain due either way.

Changes to these terms and governing law

We may update these terms; the version and date at the top change when we do, and continuing to use the service after a change means you accept it. These terms are governed by Arizona law, and any dispute belongs in the courts of Maricopa County, Arizona.